Last updated: 30 August 2026
 
Cleany (“Cleany”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking or use our cleaning services.
 
1. Who We Are
Cleany provides cleaning services for homes, apartments and holiday lets, working with a selection of hand-picked cleaners.
For the purposes of applicable UK data protection legislation, Cleany is the data controller responsible for the personal information we collect and use in connection with our services.
 
2. Information We Collect
Depending on how you use our website and services, we may collect the following information:
Information you provide to us
This may include:

• Your name

• Email address

• Telephone number

• Property address

• Booking details

• Property type and size

• Number of bedrooms and bathrooms

• Cleaning requirements

• Access instructions

• Information about pets or other relevant property circumstances

• Payment and transaction information

• Information you provide when contacting us

• Feedback, reviews or complaints you submit

We only request information that is reasonably necessary to provide and manage our services.
Information collected automatically
When you visit our website, we may automatically collect certain technical information, such as:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referring website or source

• General information about how you interact with our website

This information may be collected through cookies and similar technologies.
 
3. How We Use Your Information
We may use your personal information to:

• Process and manage cleaning bookings

• Match you with a suitable cleaner

• Communicate with you about your booking

• Confirm, amend or cancel appointments

• Process payments

• Provide customer support

• Respond to enquiries and complaints

• Improve our website and services

• Maintain appropriate business and financial records

• Prevent fraud, misuse or other unlawful activity

• Meet our legal and regulatory obligations

• Send marketing communications where you have given appropriate consent or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without a lawful basis for doing so.
 
4. Sharing Your Information
In order to provide our services, we may need to share relevant information with the cleaner assigned to your booking.
For example, a cleaner may receive:

• Your name

• Property address

• Booking date and time

• Relevant cleaning requirements

• Access instructions

• Other information reasonably necessary to complete the booking

We only share information that is necessary for the service to be provided.
We may also share information with trusted third-party service providers where necessary to operate our business, including providers of:

• Online booking systems

• Payment processing

• Website hosting

• Email and communication services

• Customer management systems

• Website analytics

• IT and security services

These providers may process personal information on our behalf and are required to handle information appropriately.
We may also disclose personal information where required to do so by law or where reasonably necessary to protect our legal rights, customers, staff, cleaners or business.
 
5. Payment Information
Payments made through our website may be processed by a third-party payment provider.
Cleany does not generally store complete payment card details on its own systems.
Payment providers may collect and process your payment information in accordance with their own privacy policies and terms.
 
6. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:

• It is necessary to provide a service you have requested

• It is necessary to fulfil a contract with you

• We have a legitimate business interest in doing so

• You have provided consent

• We are required to comply with a legal obligation

• It is necessary to protect someone's vital interests in exceptional circumstances

Where we rely on consent, you may withdraw your consent at any time.
 
7. Marketing
If you have agreed to receive marketing communications from us, we may contact you with information about Cleany, our services, offers or other updates.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
We will not sell your personal information to third parties for their own marketing purposes.
 
8. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.
Cookies may be used for purposes such as:

• Essential website functionality

• Remembering preferences

• Understanding website traffic

• Measuring the performance of our website

• Marketing and advertising, where applicable

Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how the website functions.
 
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online booking system or method of electronic transmission can be guaranteed to be completely secure.
You should avoid sending sensitive information through unsecured communication channels unless specifically requested.
 
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information will depend on factors such as:

• Whether you have an active customer relationship with us

• Our legal and accounting obligations

• Whether we need the information to resolve a complaint or dispute

• Whether the information is required for legitimate business purposes

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
 
11. Your Rights
Under UK data protection law, you may have rights including:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your information in certain circumstances

• The right to restrict processing in certain circumstances

• The right to object to certain types of processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.
If you would like to exercise one of these rights, please contact us using the details provided below.
 
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
If you follow a third-party link, that website will have its own privacy policy and terms. Cleany is not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing them with personal information.
 
13. Children's Privacy
Our services are intended for adults and are not directed towards children.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove it.
 
14. International Transfers
Some of the third-party services we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection legislation.
 
15. Data Breaches
If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with our legal obligations.
Where required by law, we will notify the Information Commissioner's Office and/or affected individuals.
 
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will always be published on our website.
We recommend checking this page occasionally to ensure that you are aware of any changes.
 
17. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or would like to exercise your data protection rights, please contact us through the contact details provided on our website.
Cleany
Cleaning services for homes, apartments and holiday lets.
 
18. Complaints
If you are unhappy with how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Further information about making a complaint is available through the ICO's website.